Mack takes integration leadership to new level

Combination of new integrated product with new integrated service and support package delivers total business solution


mDRIVE continuously monitors changes in grade (both up and down), vehicle speed, throttle position, acceleration, torque demand and combined vehicle weight.

The mDRIVE transmission features Mack’s industry-leading, two-speed reverse functionality that better controls road speed and engine speed.

 

Ease of communication

The Pedigree Uptime Protection is an integrated package of aftermarket solutions with three components: Bulldog Service Management, Bulldog Parts Purchasing and Bulldog Asset Protection.

Bulldog Service Management is powered by MVASIST and includes MACK OneCall.

MVASIST allows customers to improve communications, manage costs, reduce downtime and increase operating efficiency. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status and manage repair expenses.

Recently, Mack announced that MVASIST comes free-of-charge on any new Mack truck delivered after Jan. 1, 2012.

Mack OneCall is a full-service support center that manages breakdown assistance, towing services, technical support and real-time online case tracking.

Bulldog Parts Purchasing enables 24/7 parts purchasing online and offers online access to purchase and invoice history. Bulldog Asset Protection includes purchased coverage and provides preventive maintenance programs performed at any Mack dealer in the U.S. as well as inspections based on CSA guidelines.

“We listened to what our customers said they needed from an aftermarket perspective, and we developed an integrated all-encompassing solution tailored to their needs,” said Dave Albert, Mack director of aftermarket solutions.

“Customers said they wanted a solution that would improve communication with dealers and service technicians. They said they wanted to get back on the road faster and to have the ability to order parts around-the-clock. Pedigree Uptime Protection offers all of those benefits and more.”

“The combination of our Super Econodyne Pedigree Powertrain and Pedigree Uptime Protection package establishes a new industry standard in total business solutions,” Walsh said. “It really comes down to having the customer’s back – delivering on the Mack promise of durability, reliability and application excellence throughout the truck ownership experience.”

 

 

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