Volvo strengthens ownership experience with Volvo Trucks Support Services

Volvo Trucks has brought together all of its service solutions - parts, asset protection, purchase coverage and more - in one organization: Volvo Trucks Support Services. 

The objective, says Ron Huibers, president, sales and marketing, for Volvo Trucks North America, “is to simplify ownership and improve efficiency and flexibility within a fleet’s operation.

“Bundling truck support services can help protect assets, improve operational efficiency, offer a ‘one-stop shop’ for service and parts information and provides the fleet options to manage costs,” says David Pardue, Volvo Trucks’ vice president, aftermarket solutions.

“Volvo Trucks Support Services provides all of these advantages while simplifying truck operation and maintenance.”

The support services can be customized, and are available to any fleet operation, regardless of the size of the fleet

Bundled roadside protection
Volvo Trucks Support Services now offers bundled “roadside protection” service on all vehicles at no charge during the life of the vehicle’s base two-year or extended warranty, starting with all 2013 Volvo Trucks.

The service can then be extended after the two-year period for a charge.

Customers can initiate a repair event online or over the phone, Pardue says. They also have the ability to go directly to a dealer or through Volvo Action Service - 24/7 roadside support, available by phoning 1-800-528-6586 -for assistance.

Once initiated, customers can manage their repair with Volvo Truck’s web-based ASIST tool. The real-time fleet service management platform connects communications among the customer, Volvo Trucks’ dealers and Volvo Action Service.

Service management
Volvo Trucks will now offer ASIST, its innovative web-based service management tool, at no charge to customers who purchase a new Volvo truck.

ASIST lets customers receive electronic estimates, approve repairs and issue a purchase order, regardless of the vehicle’s location.

The online tool allows the customer to monitor vehicle status online, communicate directly with the dealer and maintain an electronic “file cabinet” of service activities.

Consolidating all maintenance events and communication in one powerful web-based tool also eliminates invoice and repair surprises, notes Pardue.

Asset protection
Through Volvo Trucks Support Services, Volvo customers can purchase extended warranty coverage for both engines and chassis.

Asset protection tools allow customers to load custom preventive maintenance and inspection guidelines or follow a preventive maintenance and inspection program already purchased from a Volvo dealer, Pardue says.

Additionally, CSA inspection checklists are available online to provide complete information and vehicle history.

Parts purchasing
Volvo customers can order parts online through their local dealer.

The online portal provides 24/7 access to parts availability and pricing from the local Volvo dealer.

Customers can look up and order parts from a variety of VIN-specific or aftermarket catalogs, access their purchase history or select copies of invoices online.

In addition, customers can receive nationwide credit access at more than 300 Volvo dealer locations in the U.S. and Canada through our charge card program.

Fleet solutions
Along with 24/7 roadside assistance through Volvo Action Services, the Volvo Trucks Support Services program offers full contract maintenance services and a variety of leasing and rental program options.