New APPEX education sessions geared for repair shops; parts stores

Among the 30 education sessions scheduled for the Learning Forum at the Automotive Aftermarket Products Expo (AAPEX), nine have been specifically designed for parts store and repair shop attendees, including two technical training programs for technicians and shop owners, offered by the Car Care Professionals Network (CCPN) and AWDA Manufacturers Advisory Council.

All AAPEX education sessions are free, except for the Lunch & Learn sessions, and will be held Tuesday, Nov. 1 through Thursday, Nov. 3 in Marco Polo Rooms 701-706 and 801-802 on the Venetian/Palazzo Congress Center Level 1 in the Venetian Hotel. Topics for the nine parts store/repair shop-focused sessions are:

Tuesday, Nov. 1, 2011

7:30 a.m. – 8:30 a.m. 2012 Aftermarket Outlook

David Portalatin, The NPD Group

Wednesday, Nov. 2, 2011

9 a.m. – 10 a.m. Salespeople Are From Venus: Installers Are From Mars

Mac McGovern, KYB America LLC

 

2 p.m. – 3 p.m. Your People Are Your Profits – How to Guide Your Employees to be Efficient, Effective and Extraordinary

Jay Forte, Humanetrics LLC

 

3:30 p.m. – 4:30 p.m. Accessing Repair Information on Today’s Vehicles and the Role of NASTF

Moderator: Ron Pyle, Automotive Service Association (ASA); Panelists: Mark Saxonberg, Toyota Motor Sales USA Inc.; Donny Seyfer, Seyfer Automotive; Bob Stewart, ACDelco e-Business; and Jeff Sweet, Identifix

Sponsored by Automotive Aftermarket Suppliers Association (AASA)

Thursday, Nov. 3, 2011

7:30 a.m. – 8:30 a.m. Inside the Shop of Tomorrow and Aftermarket Telematics

Scott Luckett, AAIA

 

9 a.m. – 10 a.m. Mode $06 Data and Drive Cycle Diagnostics

David Hobbs, Delphi Corp.

Sponsored by CCPN and AWDA Manufacturers Advisory Council

Customer Relationship Management for Repair Shops: The Myths and Facts

Fay Khazai, Tech Gemini, Inc.

Share the Knowledge – Gain the Profits

Danny Sanchez, Autoshop Solutions Inc.

Presented by Alliance of Automotive Service Providers (AASP)

 

11 a.m. – 12 p.m. Catalytic Converter OBD II Diagnosis

Gary Stamberger, Magnaflow Exhaust Products

Sponsored by CCPN and AWDA Manufacturers Advisory Council

All AAPEX education sessions are accredited for 0.1 continuing education units (CEUs) by the University of the Aftermarket toward the AAP and MAAP professional designations.

 

For more information on these sessions, as well as information on all education sessions, click here. or call Sue Kalish, AAIA, at 240-333-1047 or e-mail sue.kalish@aftermarket.org.

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