Kenworth ranks highest in customer satisfaction

For dealer service in J.D. Power and Associates medium duty truck study


Kenworth Truck Company achieved the highest ranking in customer satisfaction among truck owners in the Medium Duty Dealer Service Segment, according to the J.D. Power and Associates 2010 Medium Duty Truck Customer Satisfaction Study.

“Kenworth is honored to receive the prestigious 2010 Medium Duty Dealer Service Award from J.D. Power and Associates,” said Bill Kozek, Kenworth general manager and PACCAR vice president. “This achievement is due to the commitment and dedication of Kenworth dealers and employees who take great pride in delivering the highest quality service and products to our customers.”

The 2010 J.D. Power and Associates study, which ranks customer satisfaction by evaluating manufacturer performance, is based on interviews with nearly 1,300 primary maintainers of medium duty trucks (Class 5, 6 and 7). Kenworth performed particularly well in the service facility factor, which helped lead to the award.

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