Hino Trucks receives highest ranking

Among conventional medium duty trucks in J.D. Power customer satisfaction study


Hino Trucks ranks highest among conventional medium duty trucks in the “2010 J.D. Power and Associates Medium-Duty Truck Customer Satisfaction Study,” topping the rankings for the second time in the past three years in this segment.

The study, now in its 18th year, was developed to provide manufacturers with a comprehensive and objective measure of customer satisfaction with products, dealer service and parts in the Class 5 to 7 commercial vehicle market.

Based on the 2009 model year, Hino Trucks scored highest in each of the six factors used to determine overall satisfaction: warranty; engine; cost of operation; ride/handling/braking; cab and body; and transmission.

The study was fielded between June and July, 2010 and is based on responses from over 1,200 primary maintainers of 2009 model-year Class 5, 6 and 7 conventional cab medium-duty trucks.

“We are honored to receive this prestigious recognition from our customers with this award from J.D. Power and Associates,” said Glenn Ellis, vice president of marketing and dealer operations for Hino. “We understand the value of a satisfied customer and are proud to be meeting and exceeding these high expectations. Our goal is to continue to set the industry standard in producing a world-class vehicle.

“Year after year, J.D. Power and Associates defines the standard for excellence, and this recognition demonstrates our commitment to deliver the most durable, reliable and cost effective trucks possible our customers.”

Hino Trucks is using selective catalytic reduction (SCR) to meet the 2010 EPA emissions requirement. It is the only medium duty conventional truck to meet the 2010 EPA emissions requirement without the use of credits.

Looking to the future, Hino Trucks continues to plan for new technologies and models that meet and exceed both environmental and customer needs, Ellis said.

In 2011, Hino, the world leader in commercial truck hybrid technology, will introduce its next generation proprietary hybrid system in a newly designed Class 4 and 5 cabover specifically designed to meet the needs of the U.S. market.

A Toyota Group Company, Hino Trucks assembles, sells and services Class 4 to 7 commercial trucks in the U.S. and is headquartered in Novi, MI. With more than 180 dealers across the country, Hino Trucks is the fastest growing medium duty truck nameplate in the United States.

J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, web intelligence and customer satisfaction.

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