Kenworth names 2011 service council
Kenworth Truck Company has named its 2011 Kenworth Service Council, which is comprised of leading Kenworth service managers in the United States and Canada. The council’s mission is to help promote service and product improvements to further enhance Kenworth’s World’s Best quality.
Members of the 2011 Kenworth Service Council members are: Chairman – John Gibson, Truck Enterprises, Harrisonburg, Va.; Wayne Beal, Kenworth Sales Company, Spokane, Wash.; Michael Donnelly, MHC Kenworth, Little Rock, Ark.; Boe Gabel, Kenworth of Pennsylvania, New Stanton, Pa.; Michel Nault, Kenworth Montreal, St-Laurent, Que.; Kyle Platt, Fort Wayne Truck Center, Fort Wayne, Ind.; Richard Williamson, Kenworth of Birmingham, Birmingham, Ala.; and Kenworth Dealer Council representative Tim Murphy, MHC Kenworth, Kansas City, Mo.
Kenworth’s quality medium duty products, combined with excellent dealer support, contributed to Kenworth receiving the 2010 J.D. Power and Associates award for “Highest in Customer Satisfaction for Medium Duty Truck Dealer Service.”*
Kenworth dealers sell genuine Kenworth parts and provide all makes parts and service through more than 300 locations in the United States and Canada. Information on the Kenworth PremierCare parts program is available at www.kenworth.com under Parts and Services.
To help support customers, Kenworth provides a complete dealer list on its website at www.kenworth.com. In addition, the Kenworth PremierCare Customer Center (1-800-KW-ASSIST) is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Kenworth PremierCare Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services.
*Kenworth received the highest numerical score for medium-duty truck dealer service in the proprietary J.D. Power and Associates 2010 Medium Duty Truck Customer Satisfaction StudySM. Study based on responses from 1,258 respondents measuring 8 manufacturers. Survey was of primary maintainers and owner operators and measures overall service quality of new (2009 model year) medium duty (Class 5, 6, and 7) trucks (2009 model year). Proprietary study results are based on experiences and perceptions of consumers surveyed in June-August 2010. Your experiences may vary. Visit jdpower.com