Truck Service Expert of the Year honored
Truck Service Experts is an independent repair shop program networking over 400 service providers throughout the US and Canada, sponsored by HDA Truck Pride. The program provides a unified identification and marketing program to promote and enhance the independent repair professional, along with providing technical training, business training, ancillary services, fleet networking and business growth opportunities.
The Truck Service Expert of the Year is the best of the best. They demonstrate the ability to excel not only in their own marketplace but in all of North America. They accomplish this by:
- Providing exemplary service to their customers
- Exceeding the product support requirements of their sponsor
- Endorsing the Truck Service Experts Code of Ethics
- Participating in the Truck Service Experts training programs
- Implementing the Truck Service Experts marketing tools
- Promoting and supporting the Truck Service Experts program within their marketplace and across North America
HDA Truck Pride is proud to honor Wayne Marshall of Marshall Truck and Trailer Repair Limited in Hamilton, Ontario, Canada as the 2010 Truck Service Expert of the Year. In 1984, Marshall Truck and Trailer Repair Ltd, a family owned and operated company, opened for business. And in 1984, at the age of 14, Wayne started in the family business washing trucks. He progressed to driving trucks and eventually went to school to become a mechanic. Today that single-pump fuel station with a two-bay shop has developed into a flourishing seven-pump fuel station with nine service and repair bays, two wash bays, and two diagnostic bays.
Wayne Marshall was submitted as a candidate for TSE of the Year by Geoff Pilling of GPICS - Stoney Creek, ON, his sponsoring HDA Truck Pride member. In addition to the story of this successful family business, and the focus on exemplary customer service, the characteristic that sets Marshall above others is his commitment to the industry and his community. In 2010, the Marshall Family donated $1.2M to fund the Gerald Marshall Centre for Transportation at Mohawk College in Hamilton, Ontario. This state of the art technical school graduates some of the best mechanics in Canada.
Wayne Marshall was honored with the Truck Service Expert of the Year award during the HDA Truck Pride Annual Membership Meeting. Mark Willis, Business Development Manager, presented Wayne with this prestigious award in front of an audience of over 400 individuals – distributors, manufacturers, fleets and fellow Truck Service Experts.
Additional information and photos for Truck Service Expert of the Year available upon request.