From FMX Magazine: Do you have real visibility and control of your operation?
For me, success in fleet maintenance has come from MBWA – management by wandering around, and not WA – walking away. I call MBWA a real-world MBA (Master of Business Administration). I started working toward my MBWA as a young boy working on a farm for John Peck, a boss who was about 10 years older than me. He was my brow-beating tutor and coach. Teaching both Peck and I was the owner of the company that owned the farm, Demetrios Haseotes. He had built a convenience store chain...