The National Auto Body Council® (NABC®) has partnered with AnswerForce to offer live answering services to its members, allowing auto collision repair shops to support distressed drivers the moment they call, 24 hours a day.
The partnership aims to deliver high levels of customer service and satisfaction. Strong ratings benefit member businesses by helping drive insurance-based referrals.
“High customer satisfaction levels are vital for the auto collision repair industry. Great customer service begins with friendly, timely and accurate communication,” said AnswerForce brand leader Bethany Ripoyla.
“With an average call answer time of two rings, and tailored scripts allowing for any eventuality, AnswerForce is delighted to help NABC® members provide great service to drivers.”
Vehicle sales across the United States doubled between 2009 - 2019, according to the Bureau of Transportation Statistics. The potential for more traffic on the roads can lead to more collisions.
Across the auto repair industry, this translates into more calls, often placed after hours. Every day of the year, the AnswerForce team helps NABC® members answer calls and support live chat on auto collision websites. A team of virtual receptionists also book appointments and offer bilingual support in English and Spanish.
To celebrate the launch of this partnership, AnswerForce is offering members of the NABC® one free month of call answering, live chat and auto repair appointment booking.
For more information, and to demo the service, visit www.answerforce.com/nabc
About the National Auto Body Council®
The National Auto Body Council®, which recently celebrated its’ 25th anniversary in 2020, is the premier organization of collision industry partners dedicated to strategic networking opportunities that positively change lives in the communities we serve. The collaborative membership of the National Auto Body Council® has gifted more than 2,600 vehicles, provided extrication opportunities for more than 3,800 First Responders and contributed to thousands of distracted driving pledges in communities through NABC Recycled Rides®, NABC First Responder Emergency Extrication (F.R.E.E.™) and the NABC Distracted Driving Initiative™. That effort equates to a 4:1 ROI in dollar value delivered from NABC™ membership dollars. The National Auto Body Council® is changing the paradigm of how the collision industry works and is viewed. For more information, visit www.NationalautoBodyCouncil.org.
