With a business reaching solely the automotive aftermarket, this year’s Rally continued its focus on vendor interactions to teach dealers about new and existing products.
Matco Tools Tool Expo showcases new products to market, including the recently debuted MaxMe, and recognizes achievements of top distributors.
Promoting A/C tools and add-ons early can save your customer time and headaches.
Avoiding an illness during the winter months is nearly impossible. But what can you do to make sure you keep your health in check?
Nebraska-based Mac Tools distributor Dave Musil embraces his role as a mentor to students planning to get into a career of automotive repair.
During the 2015 Mac Tools Tool Fair, Mac Tools President Brett Shaw shared insights on the success of the company over the last few years, and plans on continued growth.
When Craig Wineinger doesn’t have a specific tool, he’ll order one for the customer and one for himself.
Train the customer on how, when and why payments should be made.
Stacey Bleile says customers appreciate an organized and efficient distributor.
Stacey Bleile sticks to his mantra, "I'll see you next week."
Wineinger says it’s important to go into every shop, in order to talk with the customers and introduce yourself. This includes veteran customers and new hires alike.
With an old-school approach, Illinois-based Cornwell dealer Ken Jaros focuses on the basics and customer service to keep his operation running.
Initially, Matco provided Smith with a list of shops to help him get started. As his business has grown, he helped increase his list by “making a splash.”
Lagging payments may require you to repo a tool.
Applications include component testing on or off the vehicle, circuit and signal testing, fuel injector health testing and short/open circuit tracing.
This torque multiplier can replace impact wrenches, pipe extensions and other bolting methods.
Shreveport, La.-based Matco Tools distributor Craig Wineinger has learned from the experience of servicing and maintaining a used truck, and now encourages new dealers to purchase new trucks.
Superior service and persistence with customers keep this Louisiana Matco distributor’s business booming.
Shreveport, La.-based Matco Tools distributor Craig Wineinger allows his customers to set their own terms, and he utilizes the Matco credit financing for larger ticket items.
Some advice on late payments, repos and how to handle chatty customers.
The Bullseye Leak Detector works on all sealed systems by pressurizing the sealed system with system-safe CO2.
This light is designed for illuminating anything from wide, open places to tight, confined work areas.
Boston-area independent tool dealer Justin McCarthy talks about why the Cal-Van Tools Oxygen Sensor Wrench, No. 843, is a tool that's been a big seller for him.
Energy and effort have allowed Justin McCarthy to balance the demands of being a full-time technician and an independent tool dealer.
When Jim Edwards “retired” a few years back, he went about looking for a worthwhile way to pass his time. His interest in the automotive industry and his past experience as a business owner led him down a path toward becoming a mobile tool dealer.