Train the customer on how, when and why payments should be made.
Stacey Bleile sticks to his mantra, "I'll see you next week."
Wineinger says it’s important to go into every shop, in order to talk with the customers and introduce yourself. This includes veteran customers and new hires alike.
February 18, 2015
Integrated Supply Network (ISN)
Distributor attendees will have the opportunity to network with other regional distributors, participate in hands-on training events, and meet one-on-one with suppliers and ISN sales associates.
Initially, Matco provided Smith with a list of shops to help him get started. As his business has grown, he helped increase his list by “making a splash.”
Lagging payments may require you to repo a tool.
February 10, 2015
The transaction results from preliminary discussions initiated in January, which led to the agreement for the sale of 39 distribution centers and satellite locations, 240 corporate stores and a total of 2,960 teammates.
Applications include component testing on or off the vehicle, circuit and signal testing, fuel injector health testing and short/open circuit tracing.
This torque multiplier can replace impact wrenches, pipe extensions and other bolting methods.
Shreveport, La.-based Matco Tools distributor Craig Wineinger has learned from the experience of servicing and maintaining a used truck, and now encourages new dealers to purchase new trucks.
Superior service and persistence with customers keep this Louisiana Matco distributor’s business booming.
Shreveport, La.-based Matco Tools distributor Craig Wineinger allows his customers to set their own terms, and he utilizes the Matco credit financing for larger ticket items.
Some advice on late payments, repos and how to handle chatty customers.
Boston-area independent tool dealer Justin McCarthy talks about why the Cal-Van Tools Oxygen Sensor Wrench, No. 843, is a tool that's been a big seller for him.
January 14, 2015
With over 100,000 square feet and more than $14 million in inventory, this facility will contribute to improving Uni-Select’s breadth and availability of products and its ability to offer a superior experience to its customers.
Energy and effort have allowed Justin McCarthy to balance the demands of being a full-time technician and an independent tool dealer.
When Jim Edwards “retired” a few years back, he went about looking for a worthwhile way to pass his time. His interest in the automotive industry and his past experience as a business owner led him down a path toward becoming a mobile tool dealer.
When Justin McCarthy's not doing something, he’s looking for something to do. And when he puts his mind to a task or goal, the chances are great that the Boston-area independent mobile tool distributor will find success.
Hebert's software allows him to access his monthly sales.
Hebert makes it a point to call all customers he doesn’t get to see at the shop to see if they need anything or want to make a payment.
Nick Hebert mainly talks about the tools when he visits shops. He sees his role as an educator.
Cognizant to the rising demand for metric tools, he ordered both SAE and metric tools.
Tom Seagraves, Mac Tools distributor out of Columbia, Miss., organized a local fundraiser on behalf of patients at Ellis Fischel Cancer Center.
Three-route running Mac Tools distributor Stacey Bleile establishes honest relationships and utilizes his veteran tech background to dominate south-central Alberta.
Establish and maintain relationships with everyone in the shop -- from technician to shop owner -- to improve your customer relationships and increase sales
Calgary-based Mac Tools distributor Stacey Bleile employs two additional drivers to fill in second and third routes for his franchise.