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    Photo courtesy of Staci Effertz
    effertz truck
    Brian Fahlgren
    June 25, 2025
    Consistent notes are a key part of customer service, regardless of whether they're on your phone or in a physical log.
    TEDA registration
    Emily Markham
    June 24, 2025
    The 30th annual Tool & Equipment Distributors Associates (TEDA) Vendor Advisory Meeting was held in Ellicott City, Maryland from June 9-12.
    E. Markham
    2025 TEDA Vendor Advisory Meeting
    Emily Markham
    June 19, 2025
    The four-day meeting offered many opportunities for networking between TEDA members and tool and equipment vendors.
    Photo courtesy of Chris Lamberson
    Lamberson truck
    Griffin Matis
    June 18, 2025
    Try going beyond the typical "take it up with the manufacturer" response when a customer has an issue with a tool.
    Photos courtesy of Scott Lucas and Tim Lawrence
    split trucks
    Griffin Matis
    June 17, 2025
    We're officially halfway through the year, so we're taking a look back at the most popular Show Me Your Trucks so far.
    Photo courtesy of Brian Deakins
    Deakins shelving
    Brian Fahlgren
    June 11, 2025
    Image isn't everything, but it can still have a direct impact on your relationship with your customers.
    Photo courtesy of Elias Valdovinos
    E Valdov truck
    Emily Markham
    June 6, 2025
    There's a massive difference between customer service at a big box store and the customer service you offer as a distributor.
    Photo courtesy of Brian Deakins
    Pro Tip: Getting customers to buy from you instead of online
    Griffin Matis
    June 4, 2025
    Distributors share tips on getting customers to shop with them instead of online.
    Photo courtesy of Ted Basile
    Basile trucks exterior
    Griffin Matis
    June 3, 2025
    You don’t need to memorize numbers or be a former technician to sell scan tools. You just need to listen.
    The name 'The Tool Lady' came from Schneider's customers.
    Emily Markham
    June 3, 2025
    As the only woman running her route through Suffolk County, New York, Gerri Schneider has used that to her advantage to make a name for herself.
    Photo courtesy of Chris Nelson
    Chris Nelson, Mac Tools distributor
    Brian Fahlgren
    June 3, 2025
    Breaking down the "when" and the "what" of each shop visit.
    Photo courtesy of Induction Innovations
    Venom Mini Ductor
    The Venom HP tackles stuck fasteners and components without the risk of collateral damage.
    cando_1
    Provides scan tool functionality on a code reader budget.
    Photo courtesy of Power Probe
    pppwm power probe adapter
    The PPWM tip can be used with any Power Probe circuit tester to test PWM components.