Erica Schulz-Schueller, Editor of PTEN and Professional Distributor
Erica Schulz, Managing Editor
Avoiding an illness during the winter months is nearly impossible. But what can you do to make sure you keep your health in check?
During the 2015 Mac Tools Tool Fair, Mac Tools President Brett Shaw shared insights on the success of the company over the last few years, and plans on continued growth.
With an old-school approach, Illinois-based Cornwell dealer Ken Jaros focuses on the basics and customer service to keep his operation running.
Tools and equipment topping the list helped shops perform repairs they were unable to complete prior to the product purchase.
Shreveport, La.-based Matco Tools distributor Craig Wineinger has learned from the experience of servicing and maintaining a used truck, and now encourages new dealers to purchase new trucks.
Your prior professional experience can determine how you run your current business.
Shreveport, La.-based Matco Tools distributor Craig Wineinger allows his customers to set their own terms, and he utilizes the Matco credit financing for larger ticket items.
Embrace and reflect on changes to improve yourself and your business.
New diagnostic functionality allows your shop to obtain customer information remotely. But what if that information is given directly to the consumer?
Three-route running Mac Tools distributor Stacey Bleile establishes honest relationships and utilizes his veteran tech background to dominate south-central Alberta.
Calgary-based Mac Tools distributor Stacey Bleile employs two additional drivers to fill in second and third routes for his franchise.
Establish and maintain relationships with everyone in the shop -- from technician to shop owner -- to improve your customer relationships and increase sales
Highlighted during the third annual Customer Appreciation Show, the President of MEDCO shares insights into the growth of the company, the recent United Stationers acquisition, and how this expansion will better serve customers and suppliers in the...
Some tools address new vehicle technologies and may not be in your shop for a few years. That’s no reason not to educate yourself on future tool trends.
While Missouri-based Mac Tools distributor Rusty Deman sees an average of 250-300 customers each week, he thinks quite a bit about who he willing to do business with.
Reviewer gives this ratchet top marks because of the ease of use, and minimal restrictions on range because of the 100-tooth design and swivel head.
Set a plan and prepare beforehand to make the most of AAPEX and SEMA.
The adoption and understanding of new technology will continue to advance the way you service vehicles.
A lead technician at a full-service independent repair facility weighs in with his top tools in the shop.
Whether it's brand new products to market, or tried and true items that have been around for years, consider the different ways you can educate yourself on the tools and equipment available.
Pennsylvania-based Dave Capp stresses that he's not a hardcore salesman; he strives to maintain relationships in order to help his business succeed.
A call for this year's nominations puts a focus on customer feedback.
Starting his business in 1961 to support his "drag racing habit," Donny Seyfer shares the top tools that help him run his shop that specializes in domestic, Asian, Volkwagen and Jaguar vehicles.