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    • J.D. Power


    COMPANY OVERVIEW

    About J.D. Power

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    United States

    More Info on J.D. Power

    J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. 

    Products & Press Releases

    Industry News

    J.D. Power Valuation Services releases June Commercial Truck Guidelines Industry Update

    July 3, 2019
    According to J.D. Power, the class 8 market is performing as expected.
    Service Repair

    Used commercial truck market sees price decline in June, report finds

    July 17, 2017
    June auction volume returned to 'normal' levels after May's 'unusually' low performance, according to the report analysis.
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    2017 Vehicle Dependability Study released; Lexus tops list for sixth consecutive year

    Feb. 22, 2017
    The study, now in its 28th year, examines problems experienced during the past 12 months by original owners of 2014 model-year vehicles. Overall dependability is determined by...
    Home

    Will automatic emergency braking give consumers what they want? The early signs are good

    Dec. 9, 2016
    Within the next six years, 99 percent of all new vehicles sold in the United States are to be equipped with automatic emergency braking (AEB), a technology for automobiles that...
    Service Repair

    Study: Consumer interest builds for 'gateway' automated vehicle technologies

    May 2, 2016
    Trust in automation technology is very much age dependent, as younger consumers have a notably higher level of confidence in the technology than their older counterparts, according...
    Industry News

    J.D. Powers: Smart devices play bigger role in auto purchases

    Sept. 10, 2013
    Growing Gen-Yers use smart devices the most in purchasing decisions.
    Service Repair

    Study: voice recognition navigation commands hard for drivers to understand

    MyStar
    June 14, 2013
    MyStar claims its personal assistance service safer than voice recognition navigation.
    Home

    Consumers less satisfied with vehicle navigation systems

    Jan. 23, 2013
    Satisfaction declines in 2012, according to owner survey.

    Articles & News

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    EV owners experience more problems than ICE vehicles, study reveals
    Service Repair

    EV owners experience more problems than ICE vehicle owners, study reveals

    VehicleServicePros.com Staff
    Aug. 29, 2023
    Over 80,000 owners of new 2023 model-year EVs reported being less satisfied with the advanced technology in their vehicles than those with ICE vehicles.
    New vehicle quality hits all-time low, J.D. Power study reports
    Industry News

    New vehicle quality hits all-time low, J.D. Power study reports

    VehicleServicePros.com Staff
    June 29, 2022
    Disruptions caused by the pandemic contributed to vehicle problems reaching a record high in the 36-year history of this benchmark study.
    New Car Technology Dashboard
    Industry News

    New vehicle technologies not being used by drivers: J.D. Power

    Oct. 11, 2021
    But highest scores go to rear-view camera and ground-view camera.
    Home

    Connected Car Expo examines how technology is pressuring automotive retailers

    July 24, 2013
    J.D. Power to address the influence of technology in auto retail during expo on Nov. 21.
    Home

    Vehicle 'infotainment' systems out of sync with drivers' devices

    July 1, 2013
    Drivers cite problems with phone, entertainment and navigation functions.
    Home

    J.D. Power and Associates: Strong auto sales coming, but China leads U.S.

    March 29, 2013
    Report notes pent-up demand for new cars.

    Videos & Resources

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    Home

    Alternative Powertrains: Analysis of recent market trends and value retention

    June 19, 2017
    This report serves as J.D. Power Valuation Services’ annual assessment of alternative powertrain vehicles with a specific focus on used vehicle prices.
    Service Repair

    J.D. Power's 10 things I've learned in business

    Oct. 8, 2013
    The businesses I've seen grow, adapt, and thrive are the ones that keep a focus on satisfying customers by listening to them, anticipate their needs and desires, and maintain ...
    Vehicle Service Pros Sarah1
    Battery and Electrical

    VSP News: Industry Insights, Episode 3

    March 28, 2013
    Keep up with legislation issues affecting the automotive industry, why preventative maintenance is important, and new products available.

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