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  • Can you sell it?

    By Jacques Gordon - Thursday April 5, 2012
    To run a successful auto repair business, being good at sales is just as important as any other skill in the shop. Tell me how you would answer this customer: When they first came out, I had a chance to try a vacuum tool that’s used for...
  • You never know who you will run into at a truck show

    By David A. Kolman - Saturday March 31, 2012
      Whenever I walk a truck show, I inevitably run into people I know. That is yet one more benefit of attending these events. I also always end up with sore feet from all the walking. Someday I’m going to strap on a pedometer to see just how many...
  • The most expensive type of commercial vehicle crash

    By David A. Kolman - Monday March 26, 2012
    I was visiting with officials from Meritor WABCO the other day and the topic of conversation turned to vehicles rollover. They informed me of some interesting rollover statistics. Thought I’d share some of them with you: - Some 13,000 rollovers...
  • Everyone can help someone

    By David A. Kolman - Thursday March 15, 2012
      Something President Ronald Reagan once said has stuck with me: “We can't help everyone, but everyone can help someone.” I have a way for you to not only help someone, but help evolve professionalism in the fleet maintenance industry as well...
  • Fuel Prices

    By Jacques Gordon - Tuesday February 21, 2012
    The price of crude oil is now over $100 a barrel, so fuel prices are climbing again. This time it’s petro-politics. Iran has halted oil sales to France (who buys almost no Iranian crude) and Britain (who buys none at all) and has threatened to halt...
  • Honors for long engine life

    By David A. Kolman - Monday February 20, 2012
    It is always nice to be recognized for a job well done, especially when it comes to vehicle maintenance. Shell created its Shell Rotella Million Mile Haul of Fame specifically to those who respect their rigs and their engines, and take pride in a job...
  • Impacts on the aftermarket

    By David A. Kolman - Monday February 13, 2012
    What do you think are the key overriding factors weighing on the truck aftermarket? Here are the top dynamics, according to Kumar Saha, industry analyst with consulting firm Frost & Sullivan’s Automotive & Transportation practice: - The lingering...
  • What to wear in Miami

    By David A. Kolman - Monday February 6, 2012
      I enjoy participating in press events, especially those that have time scheduled for networking and socializing. Such occasions afford the opportunity to develop and further strengthen business relationships. Daimler Trucks North America (DTNA...
  • Scan Tool Dreams

    By Jacques Gordon - Thursday February 2, 2012
    Diagnostics has changed a lot since the earliest days of OBD II, mostly because there are a lot more codes and other information available from the vehicle’s on-board controllers. But, with the exception of additional modes (bi-directional control...
  • Up on stage

    By David A. Kolman - Monday January 30, 2012
      I had quite a thrill last week. I was invited to serve as a session moderator during Heavy Duty Dialogue (HDD) ’12, the theme of which was: The Global Commercial Vehicle Industry . If you’re not familiar with HDD, it is an exceptional...