- Big idea 1: Create an environment where people can express their own shortcomings without ridicule.
- Big idea 2: Look into and support planning efforts.
- Big idea 3: Start a conversation about mistakes and give clear guidelines for managing the common causes for them.
- Big idea 4: Measure mistakes and report on the progress in dealing with them.
Some advice from successful managers
Matco district managers offer tips on having "the right stuff' on your truck.
Nebraska's fleets will benefit in countless ways