Best practices for technician career development


The Technology & Maintenance Council’s Service Provider Task Force is in the process of coming up with a recommended practice (RP) that provides a model that can be used for designing, developing and implementing a technician career development program.

The Technology & Maintenance Council is North America's premier technical society for truck equipment technology and maintenance professionals.

The primary goal of technician career development is to cultivate and retain valued technicians by demonstrating organizational commitment to their long-term career growth, explains Brian Mulshine of Navistar, a participant in the TMC Service Provider Task Force.

“This benefits the organization by providing an environment that supports a more stable workforce and increases employee morale,” he said. “This environment provides employees with new opportunities and a clear direction on how to increase their skills and advance their careers.

“With an expanded skill set, they have more tools to help meet an organization’s overall business objectives.”

Contained in the proposed RP are:

- Roles and responsibilities for employers, managers/supervisors and employees.

- Processes for Interviewing, goal setting, employee evaluations and obtaining feedback.

- Sample forms and checklists.