International truck dealers make significant investments

Improvements at dealerships provide more service and support.


Navistar International Corporation (www.navistar.com) has announced that its International truck dealer network has invested nearly $60 million in the past year to renovate or add more than 250 additional service bays.

The company and its dealers continue to take important actions in the quest to provide industry-leading customer service and support, says David Gerrard, senior vice-president, distribution, Navistar.

Navistar is a holding company whose subsidiaries and affiliates produce International brand commercial and military trucks, MaxxForce brand diesel engines, IC Bus brand school and commercial buses and Navistar RV brands of recreational vehicles.

"We know that one of the most important reasons our customers purchase International products over and over again, is because of the valuable relationship they have with their dealer," he says. "There are thousands of men and women in our dealer network who are on the frontlines with our customers, ensuring their trucks and drivers are operating with maximum uptime."

Dealerships throughout the network have adopted newly prescribed customer service requirements, including the expansion of service hours by more than 22 percent, increased technician training and investments in service and maintenance equipment.

"The adoption of these guidelines over the past several years has resulted in faster repairs, completed with the highest degree of quality," notes Gerrard. "More importantly, it means trucks are back on the road more quickly, delivering to our customers' bottom line."

To provide an extended support experience, many dealers offer mobile maintenance crews for fleets and some will provide large fleet customers with dedicated International service technicians on-site for enhanced service and support.

International's dealer network includes more than 870 locations and 7,200 technicians across North America. It is also supported by a parts distribution network that includes 10 distribution centers.

To learn more about International's dealer network and available services, visit www.internationaltrucks.com

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