Before distributor Craig Wineinger started a Matco Tools franchise in Shreveport, La. (20 miles from the Texas border), he went to mourtuary school to become a funeral director. "I tell people on the route that I got tired of dead people not talking back to me. I looked for something that was...
Welcome! This content is housed in a special section of our website designed for mobile tool distributors selling tools and equipment into the automotive aftermarket.
Articles written for mobile distributors are now only accessible with a unique login, to ensure this information stays exclusive to the mobile distributor community and isn't available to the public.
By registering to access this special section, you get full access to all of the content in VehicleServicePros.com magazine, along with exclusive online content that gives you an inside scoop on hot new products, exclusive stories, sales tips, technical information and more!
You will also need to be a qualified subscriber of VehicleServicePros.com to gain access. Subscribe to VehicleServicePros.com now or have your subscription ID ready.
It only takes a few minutes to register and verify your credentials. Register only once and simply use your login information when you return.
Login now to access exclusive content and learn more about how to make your mobile tool distribution business more efficient and profitable!
Before distributor Craig Wineinger started a Matco Tools franchise in Shreveport, La. (20 miles from the Texas border), he went to mourtuary school to become a funeral director.
"I tell people on the route that I got tired of dead people not talking back to me. I looked for something that was more social," says Wineinger, laughing.
Between his mortuary schooling and before deciding to hit the road as a mobile tool distributor, Wineinger was first introduced to the route business by way of a uniform delivery service.
After working for a larger corporation, Wineinger decided he wanted to run his own business. "I had always heard if you want to be wealthy, and wanted to be independent, and to work for yourself, (to) look up franchising," says Wineinger. "And I thought it was a neat career."
"I thought, if I can sell uniforms, I know I can sell tools. Uniforms are just an image, and uniforms aren't going to make you any money," says Wineinger. "But tools, those will make you a lot of money."
Wineinger filled out an application and was contacted by Matco Tools to discuss franchising options. After talking with the Matco representative for a few hours one evening, he decided to make the commitment that same night. He's been with Matco Tools now for about a year and a half.
Learning the business
Because Wineinger's career had previously focused on sales, he had little knowledge of actual tools. Competition in the area has used this as a drawback to his business, but Wineinger doesn't see it that way.
"Well, I've always been that type of person that if you tell me I can't do something, I'm going to show you."
Focused mainly on automotive dealerships, "mom-and-pop" repair shops and some heavy duty equipment, Wineinger has been steadily increasing his customer base.
Although Wineinger isn't always familiar with tools his customers are asking for, he'll use different strategies to determine what they're looking to buy.
First Wineinger will ask his customer questions to engage him in conversation and determine which tool their looking for. Once he starts talking with the customer, he also uses his "Bible" -- ("I call my tool catalog my bible.") to figure out the specific tool the customer is referring to. He'll also use the Internet to look up information on tools.
"I don't always know what (the tool) looks like, but if I type it in, and see a picture of it, I'll know if I have it on the truck."
Wineginer uses different sales promotions to engage his customer base, and encourage more sales.
He has offered a promotion called "Six-pack for an app" which encourages customers to fill out a Matco account application for a free six-pack of soda.
"It amazes me, because some people don't care – they just want the Coke."
Although many of the customers who apply for credit think they'll be turned down, some still receive approval.
"They already assume they're getting turned down, and then when they realize 'Matco is going to give me credit?' "says Wineinger. "That opens their eyes up to ideas like 'I've always wanted a toolbox' or 'There's some tools that I want to get,' so it increases those sales."
Wineinger has also run what he calls an envelope promotion to encourage sales. The promotion features 100 envelopes, each with a lottery ticket. He offers a grand prize, second prize and third prize to customers. All of the envelopes hang from the ceiling of his truck, and all must be drawn before anyone can open their envelopes and collect their prize.
"Even if you don't win the grand prize, you still have a chance to win money from the lottery ticket, "says Wineinger. "I had a guy win $400 on a winning lottery ticket. He was just as happy as winning the grand prize."
This campaign encourages customers to purchase more off the truck.
"If you make a $100 payment, you get to pull an envelope. It's an incentive to (have customers purchase more). If you're buying something for $75, I'll tell them, 'Hey, you just need $25 more to win this plasma TV.' "
Dealer finds he needs a contingency plan.