New Year’s resolution: Do things better this year; the OEMs have your number

At the start of a new year, it’s natural to take stock of our prospects for growth and profitability. Looking back on 2012, the glass can be seen as half full, given the slight gain in consumer confidence and overall economic growth, or half empty...

The outlook remains positive for those shops committed to investing in technical training, competitive employee compensation, and investment in the tools and equipment needed to address a more diverse vehicle fleet.

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