How to sell more toolboxes

Tips on handling toolbox trade-ins and how to price and sell used toolboxes.


Phil Sasso is the president of Sasso Marketing (www.sassomarketing.com), a technical marketing agency specializing in tools and equipment. Subscribe to his free marketing tips at philsasso.com./blog. Q I’m tired of dumpy sales. I want to do something aggressive in 2013 to bump up my bottom line. I’ve had some luck selling toolboxes. Is putting an extra push on toolboxes a good way to make more money, or is the time involved not worth it? A Selling toolboxes is definitely a good way to...


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Q I’m tired of dumpy sales. I want to do something aggressive in 2013 to bump up my bottom line. I’ve had some luck selling toolboxes. Is putting an extra push on toolboxes a good way to make more money, or is the time involved not worth it?

A Selling toolboxes is definitely a good way to boost your profits.

Oftentimes, dealers get hung up on margins and lose sight of the bottom-line dollars. True, the margin on boxes can be lower than hard lines, but you can’t bank margin.

Think of it this way: Say you clear $1,000 selling a box. If it takes you 60 minutes to sell, write up and deliver your sale, you just made $1,000 for an hour’s work. How many hours of sales and collections would you need to clear that same profit on hand tools?

“The large majority of all tool men, no matter what truck they’re driving, sell less than one toolbox a month,” guesstimates retired tool man Scott Mata, who was a dealer and manager with both Cornwell Quality Tools and Mac Tools. Mata believes there’s more opportunity in toolbox sales than the average dealer is tapping.

Don’t just decide to sell toolboxes this year; decide to be the top toolbox salesman in your territory. That is going to take a bit of a conscious effort, but the results will be worth it.

Know What Your Customer Can Afford

Your first step is to pre-qualify your customers before you begin selling. Do what Mata calls a “pre-application blitz” and run toolbox credit checks on as many customers as you can. Most flags and WDs have a no-cost, pre-approval process.

“Get as many of your customers pre-approved so you know what their ongoing credit line is,” says Mata. “The last thing you want to do is sell a toolbox and not have a way to finance it. That’s a waste of time for both people – and it frustrates the customer.”

Pre-approval also avoids selling your customer a more expensive toolbox than he can afford or finding yourself making the huge mistake of financing the box yourself, says Mata.

Once you know what customers to target, you just need to start closing sales.

If you want to sell more toolboxes, always have a box on your truck. In a perfect world, you’d write up the sale, wheel the box right into the customer’s bay, and come back next week for the trade in. In the real world, your customer can see and touch the box and order the features and color he wants. In either world, the more customers see your toolbox, the more often you’ll sell a toolbox.

QI hate negotiating toolbox prices. Any advice to make it easier?

 

ANegotiating is probably the most challenging part of a toolbox sale.

Toolbox salesmanship is much like car salesmanship. You need to juggle the price and trade-in to create a deal your customer wants to buy.

“The dealer has to make a decision whether he’s going to discount the toolbox or use the ‘over allowance system’ and take the discount dollars and put them back in the customer’s trade,” says Mata. Discounting is simple; just cut your price. The “over allowance” system is a little more complicated.

With the over allowance system, you assign a greater value to the trade-in than it is actually worth. So if the toolbox is worth $10,000, you assign it a value of $12,000. Then you offer to sell the new toolbox for the higher asking price.

Why bother with the over allowance system? Because it works. You’re likely competing against three or four other dealers. The one using the over allowance system will often win. Here’s why: Imagine you’re a customer. One dealer comes to you with a straight deal giving you a price on the toolbox and $1,000 for your trade. The other dealer uses over allowance and offers you $2,000 for your trade-in. Who would you buy from?

“You should always start off with full-blown everyday list price,” explains Mata. “Now, if you’ve got a thousand dollars worth of discounts, you’ve got something to put extra into his trade. So, his trade-in that might be worth $1,000 now could be worth as much as $2,000 on paper.”

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