Service information resources offer more data, faster

The right information system can be the key to unlocking profitability and success in your shop


Q: Service information systems cost money. Should I add an “information access fee” to my repair orders to help offset costs?

A: That’s a business decision that’s best left up to you in terms of your overall cost structure. One thing you may want to consider is that using a service information system properly should help improve your shop’s overall productivity. That alone should more than offset the cost of the system you purchase.


Thanks for checking out this month’s Tool Q&A column. Remember, this is your column, because it’s based off of your questions. So, let PTEN know what’s on your mind when it comes to tools and equipment.

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