USA Tools: The Next Generation

Armed with lessons from his father Ken, Paul DePies has taken his business to the next level in running multiple USA Tool trucks throughout the Tampa area.

  • "When I walk into a shop, I look as much at what's not there, as what is there. This can be as simple as a missing caster on a drip bucket. It all comes down to showing people that you're going to take care of them".
  • "You have to be proactive in selling. Don't just rely on the relationship".
  • "I buy in larger quantities when things go on special, and really take advantage of sales".
  • "My Golden Rule: Always carry something into the shop".
  • "Find the guy who isn't buying from you and start creating a wish list. Then work to keep that updated every week. Eventually you'll catch him at the right time.
  • "Nothing is purchased until it's paid for. That's why I work hard with my guys to increase either the amount or frequency of a customer's payment.
  • "Your word is everything. If you say something, you better do it. If you say you'll be there at a set time every week'be there. If you can't make it, or are running behind, call ahead".
  • "I really work to stay up to date with what's new. I'll order a new product as soon as I see it, and then figure out how to use it and the best way to sell it. I think that's one of the reason's we've been so successful. I take the time to train my guys on how to sell new products, and reinforce how important they are".
  • "Paul Anker at ISN has also been great in sharing his product knowledge. The more I know and understand about the product, the more my guys and I can sell. It all comes down to being the first guy out there with the new stuff".
  • "There are worksheets on the computer of each truck for tracking needs, back orders, balances, etc. No one can remember everything, and any one of those things can help close a sale or better a relationship."
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