Teaching Old Dogs New Tricks

Charting a career path in maintenance management.

"Some of these people come up from the shop floor and they feel a lot of pressure. They say, ‘I'm not a supervisor. What am I doing here?' The fleets are finding it hard to give these people the skill sets they need to be effective as supervisors. And the core of our programs give these folks those skill sets."


"From a maintenance perspective, a lot of it is about lowering vehicle maintenance costs, and that's really where we start with the two certification programs we have for fleet maintenance. Though the overall professional development aspect is the crux of why people come to us, the positive impact that our programs have on the company bottom line is usually why the company stakeholders want them to go through our program. So the returns are pretty significant.

"What sets us apart is that all of our programs are University accredited. These are college degree level programs, built on very rigorous course design standards. NATMI itself was established in 1944 at Penn State University, however today we are affiliated and accredited through Embry-Riddle Aeronautical University's Center for Integrated Transportation Safety and Security (CITSS). They're the ones who oversee our certification process, and accredit the NATMI training programs. They administer our certification exams, and they're also that third objective party that oversees the granting of certified status. They also monitor our course development to insure they meet university-level instructional design standards.

"We're partnered with 33 of the State Trucking Associations. The courses are all instructor-led, and they're scheduled pretty regularly through the State Trucking Associations. We also have some national partners, like the American Trucking Associations (ATA), American Bus Association, American Moving & Storage Association, and the Truckload Carriers Association."

Fleet Maintenance Certification Courses

Essentials of Fleet Maintenance Management

Course benefits:

  1. Learn why computers save money but don't always reduce labor costs;
  2. Learn to schedule work effectively;
  3. Discover the common pitfalls of computer software;
  4. Develop supervision skills to motivate mechanics;
  5. Find out what "ground work" needs to be done before a shop goes "on-line";
  6. Learn essential preventive maintenance skills;
  7. Learn how to deal with upper management effectively;
  8. Find out how to train mechanics on nearly anything without spending a fortune;
  9. Learn how to present effective meetings and programs; and
  10. Understand the maze of state and federal rules that cover maintenance operations.

Course Description:

The program covers topics essential to effective management and administration of motor fleet maintenance operations.

Students learn how to cut costs through efficient use of personnel, equipment, and technology, while complying with the maze of State and Federal regulations governing maintenance operations.

  • Shop Equipment: equipping for shop safety and compliance and the environment; special tools and equipment.
  • Maintenance Shopwork Planning and Scheduling: shop administration; improving maintenance cost control.
  • Preventive Maintenance: administering a preventive maintenance (PM) program; how program is monitored, enforced, revised; related factors in setting up a PM program.
  • The Functions of Management: the maintenance/equipment manager; the framework of management; running successful shop meetings; quality management systems.
  • Maintenance Budgeting: tracking costs; calculating Cost Per Mile and Revenue Per Mile; developing a budget.
  • Computers in Maintenance: why, how and what to computerize; steps in choosing the ideal system; organizing your information management system.
  • Federal Regulations Applicable to Maintenance
  • Shops: OSHA, EPA, HazMat, Motor Carrier Safety Assistance Program, compliance and training programs.
  • Labor and Industrial Relations: overview; collective bargaining sessions; management procedures that can reduce grievance rates; strategic involvement.
  • Training: The supervisor's role in training; principles of adult learning; effective on-the-job training.

Cost Containment Strategies for Fleet Maintenance Managers

Course benefits:

We Recommend