When Danny Windings started selling tools in Carbondale, Ill., 10 years ago, he didn’t know anything about tools. He entered the business after working for a major food wholesaler warehouse, where he traveled a lot and worked long shifts Sunday through Friday. “When I started, it was just...
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When Danny Windings started selling tools in Carbondale, Ill., 10 years ago, he didn’t know anything about tools. He entered the business after working for a major food wholesaler warehouse, where he traveled a lot and worked long shifts Sunday through Friday.
“When I started, it was just me and the catalog and I got to know those tools,” Danny said. The hard nights of cramming paid off for the Cornwell Tools’ mobile dealer. He finished in the top 100 nearly every year with his first tool company. He continued that success when he began distributing for Cornwell in 2001, and ranked as the company’s No. 8 dealer last year and No. 6 the year before.
After 10 years of tool distribution work, Danny finds it’s important to “work a little smarter and work a little harder, not necessarily longer.” His typical route day is as long as his stops are open, and Danny tries to make good use of regular business hours.
In addition to Cornwell, Danny is also the exclusive local distributor for Hunter and Challenger. After Danny established a positive rapport with a large Ford dealership, the dealership purchased about $70,000 in all new racks and Hunter equipment from Danny as their sole distributor.
Persistence pays off
“I’ll come back in the morning, then,” Danny told one shop manager when informed that the afternoon is very busy.
“I never give up; I just keep coming back like a bad habit,” he said, unfazed. “The interaction makes the day fly by so fast because when you’re trying to stay on time, stay on track, the time just speeds by. Lots of shops close at five o’clock. You just go as hard as you can go until then. I make it look easy, but most of the time I’m high-stepping.”
Danny believes it’s important to keep an accurate schedule, but knows it’s even more important to be available to his customers.
Danny’s route splits between repair shops and stores in Carbondale and rural days that include stops at a marina, trucking and construction companies, colleges and the
One central stop on his route is Southern Illinois University-Carbondale. SIUC is the national winner of the Automotive Industry Planning Council’s Award of Excellence for 2005, and is rated as the nation’s top post-secondary education for automotive technology by the Automotive Industry Planning Council. SIU is a constant on
Students in SIU’s automotive technology program perform work and attend classes in the travel service and grounds department of the campus.
“The travel service and grounds department (at SIU) uses all of my stuff,” Danny said. “I’m the one who comes up here, and they know that if they ever have a problem they can come to me.”
Whether he’s at a large dealership or a one-bay independent garage, Danny’s ability to relate and identify with customers is a major asset. But offering specials and incentives never hurts. Especially when you can get a leg-up on the competition.
After a competing brand started a new dealer in his territory, Danny “celebrated the new guy” with 20-percent off anything on his truck for a week. “Even if it didn’t create the sales, it got them thinking about other things they needed,” Danny said.
Other “non-celebratory” incentives Danny offers include 10-percent off for paying cash (helps keep his debt ration at 2 percent), and drawings for a free Cornwell cart (retail $100) for double payments.
“I’ll give one (cart) away per day,” said Danny. “We probably get about 50-percent participation.”
Danny thinks of his truck more as his store than just a vehicle full of automotive tools. He bought his 2006 International two years ago, a $110,000 investment in the business that continues to pay for itself with each sale. His truck is generally stocked with about $150,000 in inventory. But selling tools isn’t just show.
Challenger Lifts designs, manufactures and distributes a complete line of superior automotive lifts, jacks and accessories. Exclusive provider of the AquaVantage air and water hydraulic lift.