Do your research on both sides
The occasional facelift on equipment and packages should be expected, but apart from that, distributors need to do their own research on their customers' needs and what equipment they can offer. The information distributors share can help make their customers' jobs a little easier, while also increasing the distributor's on-the-road revenue.
"You will never know all the answers, nor will your competitor," said White. "So don't be afraid to talk about the latest tester … technicians want to know about new tools, especially new test equipment."
and software can sometimes seem as complicated as they are efficient.
Luckily, the answers are just a phone call away.
Everything you need to know about J2534 programming.
OTC partners with distributors to provide hands-on, local training and simulations to technicians for learning about the latest J2534 reflash and coding techniques.