FM: None of your guys won any of the major awards at SuperTech last year. Are they that much more motivated to succeed this year?
MG: You betcha! They are, and we’re all looking forward to it.
FM: What kind of feedback did you get from the technicians after last year’s SuperTech?
MG: Universally, we had nothing but positive comments, about how well-organized the event was, how the TMC had it arranged, with adequate time, adequate supplies, it was well-documented. The accommodations were very good, the recognition was terrific, the banquet at the end was a very positive thing for them. They were very, very ‘up’ about the whole thing. As a matter of fact, several of them have commented that they plan on winning our internal competition so they can go back again!