Ready for Prime Time

What does it takes to make a champion technician?


As the competition comes to a close, everyone seems to be a winner.

“The key here is that we are recognizing individuals,” Douglas concludes. “Yes, it’s great for employee morale, great for retention, great for recruiting, but at the end of the day, did we show that there’s a payback for the company for the investment in time and dollars? In my mind, that means we’re able to service the customer better, we’re able to go out and reduce that downtime for our customer so he can get on with his business.”

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