The Right Service Depends on Diagnostics

Scan tools can be an expensive investment for shop owners, but they’re among the most important tools when it comes to fixing a customer’s vehicle.


“Most shops don’t have the resources. They’ll pick one or two (scan tools), like maybe the Modis from Snap-on, or the Genisys (OTC). Those are the two top brands that people tend to buy.

“This day and age, you just can’t survive with one. I don’t care what the tool manufacturers are saying, that one tool is the latest and greatest—it really isn’t. … Plus it depends on what type of cars you’re working on.”

So when it comes to selling diagnostics, be aware of what techs and shop owners say they want to know. How current is the model, how complete and often are updates available and how much model coverage does it offer.

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