Universal Approach to Solving Problems

A method to finding true causes and solutions

RCA teams consisting of three-to-six members are usually convened ad hoc for a particular problem. The team benefits from a diversity of members.

Piovesan stressed that people from outside maintenance are needed because someone has to ask the dumb questions. In other words, question all the assumptions.

Outsiders from operations, transportation, marketing or even accounting are useful members of an RCA team. Some members of the team need deep knowledge of the process being studied.

The crazy thing about RCA is that it is fun. Get your people some training on it and then give it a try. You might like the results..

Joel Levitt has trained over 6,000 maintenance leaders from over 3,000 organizations. Since 1980, he has been the president of Springfield Resources, a management consulting firm that services a variety of clients on a wide range of maintenance issues.

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