In some ways, running a mobile distribution business is much like running a marathon. (In many ways, it’s harder.) Successful marathon runners invest a lot of time training for an event that is only a few hours long. Conversely, distributors invest a lot of time in the day-to-day operations, but just a few hours annually in strategy and planning.
To win the mobile distribution marathon, it’s important to be focused on continued improvements. It’s easy to get caught up in the day-to-day drudgery of working in your business to not work on your business. But just as the top runners in a race train hard and have a plan, top dealers have to do the same. As we come into the home stretch of 2009, take time to assess and reassess your plan. It’s been a tough race this year. But don’t stop now. You haven’t made it to the finish line quite yet.
October 11 is The Chicago Marathon. If you planned to run, you should have started training in June. (See the 17-week training program at chicagomarathon.com.) In fact, elite marathon runners, the professionals who take home the money, train all year long. Most elites even have trainers to help them refine their skills. They don’t just go out and run like mad every day and hope to get ahead. They work hard on specific areas to enhance their performance, refining their stride, improving their cadence and even cross-training.
I’ve never run a marathon. In fact, running from my car to the mall in a rainstorm is a stretch for me. But I’m inspired by the marathon runners. Beth, PJ and I usually tune in to watch TV coverage of the runners from around the world here in Chicago pushing through the last leg of the race and crossing the finish line.
Here’s what you might draw from these runners in running your business better.
TRAIN, TRAIN, TRAIN
You can’t just wake up one morning and decide to turnaround sales any more than you could decide you’re going to run 26.2 miles today. Improving your sales is the result of implementing a series of small but meaningful improvements. Big success comes from a lot of small changes. Take it one step at a time. Have a plan and work the plan.
Elite runners don’t just look for ways to move faster, their training includes finding little ways to shave off seconds: cutting close corners, drafting off the competition, staying with the lead pack and things like that. In the same way, make time to assess the small details of your business to make you more competitive. Don’t just ask yourself what you can do better. Ask yourself what you can stop doing. What’s wasting your time or money and not yielding a return on investment?
You’ll notice runners glancing at their watches. It’s not that they have a lunch date; they’re checking if they’re on track. You should be glancing at your daily sale journal to be sure you’re on track, too. Are you making unprofitable stops? Improve sales or cut the stop. Use the time you gain to stop at a new shop.
The best runners don’t only practice running. They lift weights, cycle, swim and do flexibility training as well as working on their core muscles. In the same way, you shouldn’t just work on improving your core sales but you should also be finding ways to add sales of more diagnostics, consumables, personal gear and other areas.
The best runners don’t have the strongest legs. They’re agile, lean and firm, too. Successful dealers don’t just sell the same core tools, they branch out and keep an eye out for the newest products on the market.
REST BEFORE THE RACE
Marathon runners don’t just know how to push themselves. They know when to rest. They realize they need to give their mind and body a break to let it recharge. Do you?
When was the last time you took a vacation? If it was when “Seinfeld” was in prime time, you need a break. As counter-intuitive as it seems, getting away from work can improve your performance and profits. If you feel you can’t take a few weeks away every year, double up on stops and take a few long weekends. You’ll find yourself more relaxed, more focused and more efficient when you return.
One day, two lumberjacks competed in a log-cutting contest. One man was young and the other considerably older.
Make sales and customer service easier