Mack and Volvo dealers and service providers will use MVASIST to assemble consistent, complete, professional estimates of service recommendations, including standard repair times. The system also delivers fleet and vehicle-specific information, including warranty coverage and previously negotiated parts pricing.
With MVASIST, all communications, estimates and related documents are linked to the service event and the vehicle involved.
Navistar, DTNA, Mack, Volvo and Cummins and other truck and engine OEMs are collecting more and more vehicle data and put it to work into integrated systems that can concentrate all the information into meaningful reports and diagnostics. The goal is to uncover, in real-time, issues and potential resolutions, allowing maintenance operations to be able to correct them faster.
Obviously, there are a number of benefits to real-time integrated vehicle service systems. One payoff will be an increase in vehicle uptime because parts and technicians will be standing by. Another is a reduction in labor costs associated with problem diagnosis at the service outlet due to electronic reporting, and that helps increase shop productivity.
On the downside, such systems could do away technician troubleshooting and repair skills. Skills and knowledge are gained, and maintained, through use and experience.
Will mastering the fundamentals continue to be an important component of technician training and development if systems “tell” technicians what to do?
Clearly, technicians’ skills and abilities with computers and intelligent diagnostic equipment will grow as more and more technology for vehicle maintenance is introduced. But what happens with service and repair when the electricity goes out or the batteries dies?
I welcome your thoughts and comments.