We commemorate George Washington’s and Abraham Lincoln’s birthdays every February. They were inspiring leaders. Schoolchildren study them. Monuments pay tribute to them. Our currency even prominently features their images. They symbolize our country’s freedom and unity. Without them we...
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We commemorate George Washington’s and Abraham Lincoln’s birthdays every February. They were inspiring leaders. Schoolchildren study them. Monuments pay tribute to them. Our currency even prominently features their images. They symbolize our country’s freedom and unity. Without them we wouldn’t be the great nation we are.
But perhaps the most significant impact they’ve had on modern culture may have gone largely unnoticed: The Presidents’ Day Sale. Without it, what excuse would retailers use for discounting merchandise in February?
In honor of Presidents’ Day, I’d like to take a look at marketing through the sales promotion. As a tool dealer, sales promotion can be a powerful way to boost your income during sluggish periods.
Sales promotion is a marketing tool that uses a limited-time incentive to get new customers to buy or existing customers to buy more; tactics include coupons, continuity, premiums and free trials.
Although you’ve most likely seen these tactics used by fast food restaurants and grocery stores, I think there is a place for them in mobile distribution, too. There are others, including several combos of these. I think the promotional tactics listed here are the most common.
Guys don’t clip coupons … usually. But they will ask for the special price on a product in your sales flyer. It’s the same thing. That’s why it’s so important to hand or email your customers your weekly of monthly sales flyer. A good flyer offers good deals, but also has an expiration date so your customer hopefully feels a sense of urgency. They need to buy it now, before the deal runs out.
Another type of couponing is what I call the Comeback Coupon. Set a spending goal for your customers that’s just a little over what your average customer spends in a day, week or month. Give them an incentive to spend more by giving them a coupon (call it a certificate) for a discount on a purchase next month.
My wife, Beth, gets sucked in by this tactic all the time. She’ll spend $50 to get a $10 coupon good for next week. Then she’ll spend the coupon plus another $50 next week.
A continuity or loyalty program keeps track of customer purchases and rewards them when they hit a set goal. It’s like the old Subway card. You got a stamp for every sub sandwich you bought. Reach your goal and you got a free sub.
A continuity program is a good way to get customers to buy more from you and less from your competition. If customers feel every purchase with you is getting them closer to a goal, they’ll try to make every purchase with you. Your rewards can be cash, gift certificates or a free item from your Loyalty Store.
Keeping track of purchases is the only trick with a program like this. You need to be careful of fraud with any kind of card system. Your computer system may keep track of customer spending for you so you can keep tighter control.
You may already do some kind of weekly or monthly drawing. If not, consider the benefits. By getting customers and prospects out to your truck to drop in their entry, you’re exposing them to all your products. Also if you ask them to give you their email address and permission to email your monthly sales flyer, you’re getting another way to connect with them.
There are certain legal restrictions on drawings. You’re usually safer if you allow anyone to enter your drawing regardless of if they make a purchase. In many cases you can give someone who buys from you an extra entry. Check with your district or regional manager or legal counsel to be sure you keep things legit.
A premium is a special item you give a customer as an incentive to buy a particular product or reach a spending goal. It’s like the toaster that banks once gave for opening an account or the cool toy you’d send away for with a dozen cereal boxtops and $1 as a kid. There are two different kinds of premiums: free and self-liquidating.
Offer customers an incentive to spend more.
Consider a weekly or monthly drawing to entice customers onto your truck.
Using the sense of urgency to drive sales