In addition to talking with distributors at Tool Fair, Osmolski likes to keep an open door policy all year long.
“I tell the distributors when they are in Tool School that they can call me anytime, anywhere and we can talk,” Osmolski said. “The last thing I do before they leave is give them my cellphone number.
“My opinion is, if I don’t know what’s going on, I can’t do anything to change it. That’s why I want distributors to call me.”
Not that he’s shooting from the hip on any given caller’s suggestions.
“We have a Distributor Council and we work with them,” Osmolski said. “We use that council to help us make changes and business decisions that would impact distributors. We have had many good ideas come this way that we have implemented.”
Osmolski is optimistic looking forward to Tool Fairs in 2011 and beyond.
“Our primary objective is always to have new and exciting products that we can show off,” Osmolski said. He mentioned the launch of the DataTorq tool at the Tool Fair as an example of the opportunity provided to combine products and training.
“There are some technical demands of [DataTorq],” Osmolski said. “Tool Fair is a great opportunity to train distributors.”
Going forward, Osmolski wants to see all the brands under Stanley Black and Decker working together better.
“I see tremendous opportunity to leverage off each other We’d always been trying to bring Stanley Vidmar and Mac Tools together. And now, under the focused leadership of Jim Cannon, we have more opportunity than ever to do just that.”
(Cannon is the president of Industrial and Automotive Repair North America, the division of Stanley Black and Decker that contains Mac Tools and Stanley Vidmar, along with Stanley Proto and Stanley Supply and Services.)